{"id":13312,"date":"2022-09-02T10:58:37","date_gmt":"2022-09-02T10:58:37","guid":{"rendered":"https:\/\/viewmyprojects.com\/winwirewp\/?page_id=13312"},"modified":"2024-04-05T06:14:06","modified_gmt":"2024-04-05T06:14:06","slug":"e-commerce-customer-experience","status":"publish","type":"page","link":"https:\/\/viewmyprojects.com\/winwirewp\/e-commerce-customer-experience\/","title":{"rendered":"Built a robust e-commerce platform to enhance customer experience"},"content":{"rendered":"\n<div class=\"wp-block-columns leftright-space is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:20px;padding-right:0px;padding-bottom:0px;padding-left:0px\">\n<section class=\"wp-block-uagb-columns uagb-columns__wrap uagb-columns__background-none uagb-columns__stack-mobile uagb-columns__valign- uagb-columns__gap-10 align uagb-block-ffd9b14f uagb-columns__columns-3 uagb-columns__max_width-custom casetitlebox casestudygry-bg\"><div class=\"uagb-columns__overlay\"><\/div><div class=\"uagb-columns__inner-wrap uagb-columns__columns-3\">\n<div class=\"wp-block-uagb-column uagb-column__wrap uagb-column__background-undefined uagb-block-a3afdfb4\"><div class=\"uagb-column__overlay\"><\/div>\n<div class=\"d-flex mb-2 pb-2 align-items-center\">\n                        <div class=\"features-icon\">\n                          <img decoding=\"async\" src=\"https:\/\/viewmyprojects.com\/winwirewp\/wp-content\/uploads\/2022\/04\/solution-3.png\" alt=\"\">\n                      <\/div>\n                      <div class=\"features-body align-self-center\">\n                          <h5>Service<\/h5>\n                          <p>Application Modernization<\/p>\n                      <\/div>\n                  <\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-column uagb-column__wrap uagb-column__background-undefined uagb-block-615d0b13\"><div class=\"uagb-column__overlay\"><\/div>\n<div class=\"d-flex mb-2 pb-2 align-items-center\">\n                        <div class=\"features-icon\">\n                           <img decoding=\"async\" src=\"https:\/\/viewmyprojects.com\/winwirewp\/wp-content\/uploads\/2022\/04\/industry-2.png\" alt=\"\">\n                       <\/div>\n                       <div class=\"features-body align-self-center\">\n                           <h5>Industry<\/h5>\n                           <p>Retail<\/p>\n                       <\/div>\n                   <\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-column uagb-column__wrap uagb-column__background-undefined uagb-block-14a863e0\"><div class=\"uagb-column__overlay\"><\/div>\n<div class=\"d-flex mb-2 pb-2 align-items-center\">\n                        <div class=\"features-icon\">\n                           <img decoding=\"async\" src=\"https:\/\/viewmyprojects.com\/winwirewp\/wp-content\/uploads\/2022\/04\/technology-2.png\" alt=\"\">\n                       <\/div>\n                       <div class=\"features-body align-self-center\">\n                           <h5>Technology<\/h5>\n                           <p>Java<\/p>\n                       <\/div>\n                   <\/div>\n<\/div>\n<\/div><\/section>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns leftright-space mb-0 is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:20px;padding-right:0px;padding-bottom:0px;padding-left:0px\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column all-section-heading is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column mb-3 is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<h2 class=\"wp-block-heading\">Customer<\/h2>\n\n\n\n<p>The client is a home security provider that offers smart home security systems with professional monitoring. The organization works with most security systems, and it offers identity theft protection and service plans.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns leftright-space mb-0 is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column all-section-heading is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:40px;padding-right:0px;padding-bottom:0px;padding-left:0px\">\n<h2 class=\"wp-block-heading\">Business Challenge<\/h2>\n\n\n\n<section class=\"wp-block-uagb-columns uagb-columns__wrap uagb-columns__background-none uagb-columns__stack-tablet uagb-columns__valign- uagb-columns__gap-10 align uagb-block-592f8049 uagb-columns__columns-2 uagb-columns__max_width-custom\"><div class=\"uagb-columns__overlay\"><\/div><div class=\"uagb-columns__inner-wrap uagb-columns__columns-2\">\n<div class=\"wp-block-uagb-column uagb-column__wrap uagb-column__background-undefined uagb-block-a56b3fbd solusec\"><div class=\"uagb-column__overlay\"><\/div>\n<p>The client needed to monetize their home automation business through e-commerce. Their primary e-commerce objective was to provide an integrated shopping cart to elevate customer experience, streamline payment processing, integrate their marketing and CRM tools, inventory management, subscription management, and logistics management tools.<\/p>\n\n\n\n<p>Through the e-commerce website the client \u00a0\u00a0wanted to:<\/p>\n\n\n\n<p><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-column uagb-column__wrap uagb-column__background-undefined uagb-block-a37c08c7 solusec\"><div class=\"uagb-column__overlay\"><\/div>\n<ul class=\"wp-block-list\">\n<li>Attract customers in new geographies and expand within existing U.S. states.<\/li>\n\n\n\n<li>Generate a new revenue stream through \u00a0\u00a0improved consultative sales and marketing experience for the end consumers.<\/li>\n\n\n\n<li>Build a smart home business and customize its service offerings.<\/li>\n<\/ul>\n<\/div>\n<\/div><\/section>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns leftright-space mb-0 is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column all-section-heading is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:40px;padding-right:0px;padding-bottom:0px;padding-left:0px\">\n<h2 class=\"wp-block-heading\">WinWire Solution<\/h2>\n\n\n\n<section class=\"wp-block-uagb-columns uagb-columns__wrap uagb-columns__background-none uagb-columns__stack-tablet uagb-columns__valign- uagb-columns__gap-10 align uagb-block-7c32a365 uagb-columns__columns-2 uagb-columns__max_width-custom\"><div class=\"uagb-columns__overlay\"><\/div><div class=\"uagb-columns__inner-wrap uagb-columns__columns-2\">\n<div class=\"wp-block-uagb-column uagb-column__wrap uagb-column__background-undefined uagb-block-326a5380 solusec\"><div class=\"uagb-column__overlay\"><\/div>\n<p>The WinWire team proposed a robust e-commerce platform with the best features and functionality to elevate customer experience and drive sales.<\/p>\n\n\n\n<p>WinWire leveraged <strong>BigCommerce<\/strong> as the \u2018one-stop\u2019 e-commerce platform to build a website to fuel business growth. BigCommerce differentiators included:<\/p>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reduced maintenance time with its enhanced UI.<\/li>\n\n\n\n<li>Converted from an outdated Product Catalog format to a modern UI, and mobile friendly digital experience.<\/li>\n\n\n\n<li>Seamless integration with major payment gateways to offer an improved experience to the customers.<\/li>\n\n\n\n<li>Built a membership portal as part of a new loyalty program.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-column uagb-column__wrap uagb-column__background-undefined uagb-block-5265f844 solusec\"><div class=\"uagb-column__overlay\"><\/div>\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"500\" src=\"https:\/\/viewmyprojects.com\/winwirewp\/wp-content\/uploads\/2022\/09\/Untitled-design-2-1.png\" alt=\"e-commerce\" class=\"wp-image-13320\" srcset=\"https:\/\/viewmyprojects.com\/winwirewp\/wp-content\/uploads\/2022\/09\/Untitled-design-2-1.png 700w, https:\/\/viewmyprojects.com\/winwirewp\/wp-content\/uploads\/2022\/09\/Untitled-design-2-1-300x214.png 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n<\/div>\n<\/div><\/section>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns leftright-space is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column bg-transparent is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:40px;padding-right:0px;padding-bottom:0px;padding-left:0px\" id=\"results\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column en-practice is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Business Value<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Increased online sales.<\/li>\n\n\n\n<li>Reduced cost of operations<\/li>\n\n\n\n<li>Processed customer requests in real time with external systems.<\/li>\n\n\n\n<li>Gained access to actionable metrics to further perform user experience enhancements and drive incremental business.<\/li>\n\n\n\n<li>Incentivized and enhanced shopping experience by creating ala carte and bundled product capabilities.<\/li>\n<\/ul>\n\n\n\n<div class=\"mt-3\">\n                            <a href=\"https:\/\/viewmyprojects.com\/winwirewp\/wp-content\/uploads\/2024\/04\/WW-CS-Retail-Modernize-e-Commerce-Site.pdf\" class=\"butn\" target=\"_blank\" rel=\"noopener\">DOWNLOAD CASESTUDY<\/a>\n                        <\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Service Application Modernization Industry Retail Technology Java Customer The client is a home security provider that offers smart home security systems with professional monitoring. The organization works with most security systems, and it offers identity theft protection and service plans. Business Challenge The client needed to monetize their home automation business through e-commerce. Their primary&hellip; <a class=\"more-link\" href=\"https:\/\/viewmyprojects.com\/winwirewp\/e-commerce-customer-experience\/\">Continue reading <span class=\"screen-reader-text\">Built a robust e-commerce platform to enhance customer experience<\/span><\/a><\/p>\n","protected":false},"author":4,"featured_media":16959,"parent":0,"menu_order":15,"comment_status":"closed","ping_status":"closed","template":"templates\/casestudy-template.php","meta":{"_acf_changed":false,"_eb_attr":"","_uag_custom_page_level_css":"","footnotes":""},"categories":[52,5,44,2,4],"class_list":["post-13312","page","type-page","status-publish","has-post-thumbnail","hentry","category-casestudies","category-app-modernization","category-retail","category-solutions","category-technology","entry"],"acf":[],"featured_image_src":"https:\/\/viewmyprojects.com\/winwirewp\/wp-content\/uploads\/2023\/11\/Untitled-design-2-1.webp","uagb_featured_image_src":{"full":["https:\/\/viewmyprojects.com\/winwirewp\/wp-content\/uploads\/2023\/11\/Untitled-design-2-1.webp",700,500,false],"thumbnail":["https:\/\/viewmyprojects.com\/winwirewp\/wp-content\/uploads\/2023\/11\/Untitled-design-2-1-150x150.webp",150,150,true],"medium":["https:\/\/viewmyprojects.com\/winwirewp\/wp-content\/uploads\/2023\/11\/Untitled-design-2-1-300x214.webp",300,214,true],"medium_large":["https:\/\/viewmyprojects.com\/winwirewp\/wp-content\/uploads\/2023\/11\/Untitled-design-2-1.webp",700,500,false],"large":["https:\/\/viewmyprojects.com\/winwirewp\/wp-content\/uploads\/2023\/11\/Untitled-design-2-1.webp",700,500,false],"1536x1536":["https:\/\/viewmyprojects.com\/winwirewp\/wp-content\/uploads\/2023\/11\/Untitled-design-2-1.webp",700,500,false],"2048x2048":["https:\/\/viewmyprojects.com\/winwirewp\/wp-content\/uploads\/2023\/11\/Untitled-design-2-1.webp",700,500,false],"post-thumbnail":["https:\/\/viewmyprojects.com\/winwirewp\/wp-content\/uploads\/2023\/11\/Untitled-design-2-1.webp",700,500,false]},"uagb_author_info":{"display_name":"Noor","author_link":"https:\/\/viewmyprojects.com\/winwirewp\/author\/noor-basha\/"},"uagb_comment_info":0,"uagb_excerpt":"Service Application Modernization Industry Retail Technology Java Customer The client is a home security provider that offers smart home security systems with professional monitoring. The organization works with most security systems, and it offers identity theft protection and service plans. Business Challenge The client needed to monetize their home automation business through e-commerce. Their primary&hellip;&hellip;","_links":{"self":[{"href":"https:\/\/viewmyprojects.com\/winwirewp\/wp-json\/wp\/v2\/pages\/13312","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/viewmyprojects.com\/winwirewp\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/viewmyprojects.com\/winwirewp\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/viewmyprojects.com\/winwirewp\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/viewmyprojects.com\/winwirewp\/wp-json\/wp\/v2\/comments?post=13312"}],"version-history":[{"count":7,"href":"https:\/\/viewmyprojects.com\/winwirewp\/wp-json\/wp\/v2\/pages\/13312\/revisions"}],"predecessor-version":[{"id":19610,"href":"https:\/\/viewmyprojects.com\/winwirewp\/wp-json\/wp\/v2\/pages\/13312\/revisions\/19610"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/viewmyprojects.com\/winwirewp\/wp-json\/wp\/v2\/media\/16959"}],"wp:attachment":[{"href":"https:\/\/viewmyprojects.com\/winwirewp\/wp-json\/wp\/v2\/media?parent=13312"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/viewmyprojects.com\/winwirewp\/wp-json\/wp\/v2\/categories?post=13312"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}